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Search results for “Guest Insights”
What hotels can learn about the guest experience from Starbucks
03/05/2019
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6:14:40 PM
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Aside from physical upgrades, a key factor of unique sense of place is the staff and guest service aptitude.
2019: the year hotels get a grip on acquisition costs
02/12/2019
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4:11:52 PM
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"Book Direct" campaigns launched by many of the big brands last year have in fact been successful in "either stabilizing or strengthening the growth rate of bookings via proprietary hotel company websites."
Are Airbnb and Google revolutionising hotel distribution? One year on
01/22/2019
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2:26:33 PM
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The reality is that all forms of accommodation will soon be available via both traditional OTAs and new platforms like Airbnb.
All you need to know about hotel guest loyalty
01/18/2019
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3:43:55 PM
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There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. But is this really true? Does hotel guest loyalty exist without paying for it—and if so, how?
Hyatt to double China presence with 60 hotels and 22,000 more rooms
11/19/2018
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9:51:52 AM
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As the fast-growing commercial classes in China travel at an accelerated rate, Hyatt has successfully expanded the Hyatt Place and Hyatt House brands to serve more business and corporate travelers.
Booking.com announces new products for professional short-term rental partners
10/31/2018
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10:56:45 AM
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Booking.com is launching new tools for partners focused on the short-term rental segment, stemming from direct feedback from its partners on improvements that would be most useful and relevant for their business.
How are hotels responding to the seismic shift in staying at a location?
08/24/2018
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8:15:33 AM
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Hotels are experimenting and evolving in terms of their design, amenities, service etc. Accordingly, the combination of data, content and technology, too, needs to transform to attain guest-centricity.
How AccorHotels uses biometrics to unlock travelers' wants and needs
07/25/2018
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10:07:07 AM
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The initiative seeks to measure biometric reactions and analyze behavior to get to the heart of what guests really want and tailor experiences accordingly.
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